Shipping Policy

Last updated: September 11, 2026

This Shipping Policy applies to wholesale and B2B orders from PlatanoPR / Platanoflo ("PlatanoPR," "we," "us," or "our") placed through b2b.platanopr.com. It should be read together with our Terms of Service and Returns & Refunds Policy.

1. Order Processing

Orders are typically processed on business days after payment is confirmed and, where applicable, account and tax documentation are verified. Processing times are estimates and may vary with order volume, product availability, and fulfillment capacity.

2. Shipping Methods and Estimates

We ship using carriers and methods appropriate to the order and destination, including through our 3PL/4PL fulfillment operations. Any delivery dates or transit times shown are estimates only and are not guaranteed. We are not responsible for carrier delays or events outside our reasonable control.

3. Shipping Charges

Shipping, handling, and freight charges are calculated based on the order, destination, weight, and method, and are shown at checkout or invoiced separately as agreed. These charges are non-refundable except where a return is due to our error.

4. Risk of Loss and Title

Unless otherwise agreed in writing, title and risk of loss pass to the buyer upon our delivery of the goods to the carrier. Claims for loss or damage in transit are subject to the carrier's terms; buyer is responsible for filing carrier claims where risk has passed, though we will reasonably cooperate.

5. Inspection, Shortages, and Damage on Arrival

Buyer must inspect all shipments promptly on delivery. Any shortage, visible damage, or incorrect item must be documented (including dated photographs of the goods and packaging) and reported within two (2) days after receipt, consistent with our Returns & Refunds Policy. Claims reported after this window or without documentation may not be accepted.

6. Addresses and Delivery Failures

Buyer is responsible for providing complete and accurate shipping information. Additional charges resulting from incorrect addresses, failed deliveries, refused shipments, or re-delivery are the buyer's responsibility.

7. Shipping Locations

We ship to Puerto Rico and, where available, to other destinations. Certain products, quantities, or destinations may be restricted. Buyer is responsible for compliance with all import, export, and local requirements applicable to the destination.

8. Changes

We may update this Shipping Policy at any time. The version posted at the time of your order governs that order.

9. Contact Us

• Email: sales@zadikase.com • Phone: 939-545-4623 or 1-888-272-7195